Name
[Panel Discussion] How to Innovate Your CX Through Disruptive Times
Time
1:15 PM - 1:40 PM (EDT)
Description

Do you have time to be curious? Does your business? How do you enable your CX teams to innovate? As we wrap the 2021 DX Summit Series, join this panel of leaders as they discuss tried and true practices for driving innovation in their digital CX practices. Learn how today’s innovators go beyond the A/B test to take their marketing operations and customer experience to the next level.

Speakers
Dom Nicastro - SMG / CMSWire
Diana Harbison - Purdue University
Stephanie Thum - Practical CX
Jennifer Wright - Magellan Health
Session Type
Panel